Privacy Policy

The website (referred to hereafter as ‘this site’) is owned by Dreams Come True, Exchange House, 33 Station Road, Liphook, Hants, GU30 7DW. 

Information submitted to this site is managed jointly by Dreams Come True and our service providers, Serenity Digital Unit 11, Basepoint, Harts Farm Way, Havant, Hampshire PO9 1HS, referred to jointly hereafter as 'we', 'us' or 'our'.

We respect the privacy of every individual who visits this website and are committed to ensuring that your privacy is protected. This Privacy Policy outlines the information we may collect and how we may process, store, disclose and record that information. 

We will strive to observe the law in all collection, processing and storage of subject data and will only use data in ways relevant to carrying out legitimate purposes and functions in a way that is not prejudicial to the interests of individuals. We will take due care in the collection, processing and storage of any sensitive data and will do our utmost to keep all data accurate and secure. By using the website you consent to processing in accordance with this policy and you warrant that all data and material provided, uploaded and/or stored by you is accurate.

Should you believe this policy is not being followed, or if you have any questions, please use the contact us form. 

We may change this policy from time to time. Therefore you should check this page to ensure that you are happy with any changes. 

This policy is effective from 1st April 2015 and was last updated on 16.5.2015

What we collect

We will not collect personally identifiable information about you through our website unless you have provided it to us voluntarily. 

We only request additional information so that we can understand your needs and deliver a more customised and improved service.

Information we may request and hold includes but is not limited to the following:

What we do with the information we gather

When you do provide us with personal data, we may use that information in the following ways: 

Unless you request otherwise, we may send you information about our newsletters, appeals, fundraising campaigns and other activities that may be of interest via email, post and social media.

We will not pass your details on to any other 3rd party without your permission. However, we may send you promotional information about third parties which we think you may find interesting

You can unsubscribe from emails at any time and may also Contact Us to stop receiving information by post. 

Storing Your Data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information, such as passwords and bank details are encrypted before storing them on the server.

We DO NOT share any of your personal details with 3rd parties, unless a 3rd party organisation performs services for us (such as the Dreams Come True lottery or a delivery service) and will only use the information to perform that service.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may choose to restrict the collection or use of your personal information in the following ways:


Your account is password protected and this information is only released to you and never exchanged with third parties. If you have forgotten your password, please visit the 'Forgotten password' section of the website to reset a new password. We are not responsible for any account activity that results from a user not keeping their account details secure

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can also switch cookies off by using the tool located in the bottom left of the window.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Dreams Come True, Exchange House
33 Station Road,
GU30 7DW

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.