Shop Terms & Conditions


Welcome to the Dreams Come True Online Shop. The terms and conditions set out below apply to the use of this Website and by accessing this Shop and/or placing an order you agree to be bound by the terms and conditions. 

 This Shop is owned by Dreams Come True (Registered Company Number 2301610) which gives its profits via gift aid to Dreams Come True, (Registered Charity Number 800248 in England and Wales and SC043878 in Scotland) and Registered Company number 2301610.

Your order will be fulfilled by Dreams Come True, Exchange House, 33 Station Road, Liphook, Hampshire, GU30 7DW . Your personal details will be held by Dreams Come True for the purposes of fulfilling your order. Please read the following policies carefully before using the Website. 

Terms of Use

These are the terms and conditions of Dreams Come True Shop governing your use of the Website.

1. What you may do

1.1 Purchase goods from the Website, provided you accept the Terms of Sale, which will apply to any contract made between you and Dreams Come True Shop for the purchase and sale of goods from the Website. These terms are outlined in Section 2 below;

1.2 Browse the Website using a compatible web browser. Permission to browse the Website includes permission to make temporary or cached copies of parts of the Website to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Website by you;

1.3 Print a copy of any page of the Website for your own personal purposes, provided you do not do any of the following "What you are not allowed to do".

2. What you are not allowed to do

2.1 You may not remove or change anything on the Website;

2.2 You are not allowed to copy or use any material from the Website for any commercial purpose.

2.3 You are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Website.

3. Your personal information

3.1 Usage of your personal information is governed by Dreams Come True Privacy Policy, which forms part of these Terms of Use. We will keep your personal information on a secure server and we will fully comply with all UK Data Protection and consumer rights. We use your information only for the following reasons:

·         Process your order

·         If you consent, to advise you of products and special offers that may be of interest to you

We do not store payment card details.

If you wish to make a purchase from the Website you will be given the option to register an account with us. Should you choose to register, you will be asked to provide your email address and password, which you can use to make a purchase. When you create a shopping account with us you will be given the option to receive further information from Dreams Come True by post, e-mail or phone about products, special offers or events that may be of interest to you. In the event that you do not wish to be contacted please tick the relevant boxes as you go through the registration process.

We use Cookies to keep track of your current shopping session to personalise your experience and to allow you to retrieve your shopping bag at any time.  If you do not accept Cookies you will be unable to use this Website

4. Usernames and Passwords

4.1 You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms;

4.2 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Website and notify Dreams Come True of any such failure or error.

5. Rights

5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in these Website is either owned by Dreams Come True or has been licensed to Dreams Come True by the rights owner(s) so that Dreams Come True can use this material as part of the Website. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Website and the material they contain as set out in these terms.

6. Third party Websites

6.1 This Website may also contain links to other third party Websites, which are not under the control of and are not maintained by Dreams Come True. Any such links are not an endorsement by Dreams Come True of any products or services available on such Websites. Dreams Come True provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such Websites or information contained in them.

7. Suspension and termination of accounts

7.1 Dreams Come True may suspend the operation of the Website for repair or maintenance work or in order to update or upgrade the contents or functionality of the Website from time to time. Access to or use of the Website or pages linked to it may be interrupted or contain errors;

7.2 Dreams Come True may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to Dreams Come True.

8. Enquiries or complaints

8.1 If you have any enquiries or complaints about the Shop then please Contact Us or write to: Dreams Come True, Exchange House, 33 Station Road, Liphook, Hampshire, GU30 7DW. 

9. General and governing law

9.1 Dreams Come True may change these terms of use from time to time and will attempt to notify you of any major changes by posting a message on the Website. By browsing the Website you are accepting that you are bound by the current terms of use. Please review this policy each time you use the Website as it is subject to change at any time by Dreams Come True without notice to you;

9.2 This Agreement constitutes the entire agreement between Dreams Come True and you and takes the place of all prior agreements, representations, statements and understandings between Dreams Come True and you regarding the use of the Website.

9.3 The failure of Dreams Come True to exercise or enforce any right or provision of this Agreement or the delay by Dreams Come True in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

9.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising from these terms and conditions.

Terms of Sale

This Terms Of Sale Policy forms part of the General Terms of Use, which governs your use of the Website, and encompasses purchasing activities on the Website.

1. The Sales Terms

Should you purchase any goods from the Website, you will be contracting with Dreams Come True on the terms outlined below. Please read these terms and conditions carefully.

1.1 These Terms of Sale ("Sales Terms") govern the supply of any goods you order via this Website. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Website. If Dreams Come True accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.

1.2 Please note that Dreams Come True reserves the right to amend the Sales Terms from time to time. Dreams Come True will publish the amended Sales Terms on the Website and any new versions of the Sales Terms will come into effect as soon as Dreams Come True publish them on the Website (with the exception that any orders that Dreams Come True have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point).

2. Availability of the goods supplied by the Website

2.1 Dreams Come True may terminate or suspend the supply of any goods displayed on the Website in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. Dreams Come True may do this at any time and without notice. Products on the Website are normally available for despatch within 48 hours and for products with slower availability, an estimated shipment preparation time is provided in the associated product listings on the Website.

3. Buying goods from this Website

3.1 Pricing - Dreams Come True may change the prices of the goods displayed on the Website at any time. The prices for all the goods available on the Website are clearly marked in their description and are inclusive of VAT (if applicable). All applicable delivery charges are also displayed on the Website. All prices are in Pounds Sterling. Dreams Come True may make available offers and discounts using promotion codes. Only one promotion code is valid per order.

3.2 Conclusion of Contract of Sale - The information relating to Dreams Come True goods and relevant prices are displayed on the Website for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from SHOP LINK we will send you an e-mail confirming receipt of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.

3.3 Method of payment - For orders placed via the Shop, Dreams Come True accepts Visa, Mastercard and bank Maestro cards. Dreams Come True does not accept Visa Electron, American Express, Diner's Club. When making your payment, it is imperative that you provide the information that Dreams Come True specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when Dreams Come True confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until Dreams Come True has received payment in full.

3.4 Delivery - We have a 2 tier delivery charge based on the value of your orders to any UK mainland address and Northern Ireland (excluding offshore territories). IF your order value (including donations) is over £30 then we are pleased to offer you FREE postage.  We offer a standard UK delivery charge of £3.95 on all other orders. These charges cover packing, handling and delivery. Orders are usually responded to within 48 hours, and are dispatched to arrive within 7 working days. 

 If you have not received your goods within the above timeframe, please Contact Us

3.5 Out of stocks - If any item you have chosen is unavailable, Dreams Come True will contact you via phone or your email address and set out the options that are available to you.

3.6 Return of goods policy - We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered please return it, in the original packaging (with your completed returns form) within 14 days of the date of receipt and we will refund your money or send you a replacement. Your statutory rights remain unaffected.

When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return.

We will not refund delivery charges unless you are returning an item it is damaged or defective. You will need to provide a receipt for return postage costs.

If the product is damaged in any way or has become broken in transit please Contact Us.

3.7 Cancellation Policy - Please note that you have a legal right to cancel your order within 14 days of the date of receipt of the goods provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and enclosing the advice note and sending it back to Dreams Come True- Returns, Exchange House, 33 Station Road, Liphook, Hampshire, GU30 7DW a refund will be provided within 7 days of the date of cancellation or return of goods.

3.8 Legal age – Dreams Come True does not sell products for purchase by children. We offer children's products for purchase by adults. If you are under 18, you may use our Website only with the involvement of a parent or guardian.

3.9 Special offers - From time to time, special offers may be advertised on the Website. Special offer prices quoted apply only to orders completed online.

3.10 Promotional Codes - From time to time, promotional codes may be issued for free delivery or for discounts on orders or products. You may only use one voucher per order. Some vouchers may only be used once per customer. Please Contact Us if you have any questions about redeeming a voucher code.

3.11 Free gifts - From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.

These Terms and Conditions and all transactions made under them are governed in all respects by the laws of England, and the Courts of England shall have exclusive jurisdiction for deciding all disputes arising.