Dreams Come True regards the health, safety, and welfare of all our beneficiaries’ as one of its highest priorities. The charity recognises and fully accepts its moral and statutory duty to safeguard and promote the welfare of children and young people, and its duty to protect staff, trustees, and volunteers from unfounded allegations of abuse.

Good communication is essential in any organisation, and we here at Dreams Come True, will make every effort to ensure that, should individuals have any concerns they will be listened to and taken seriously.

Our safeguarding policy, procedures, and code of conduct, provides a clear statement of intent and demonstrates our commitment to all, whilst providing guidance and clear expectation to those who are responsible to uphold it.

Raise a concern:

If you would like to raise as concern about a child or young person being neglected or abused, please contact our safeguarding staff.  For reasons of confidentiality this can be done in the first instance via email to [email protected] or alternatively you can call 01428 726330 and ask for one of the following members of staff:

Designated Safeguarding Lead: Emily Millis (Head of Service Delivery / Safeguarding Lead)

Deputy Designated Safeguarding Lead: Jasmine Gibson (Marketing)

Nominated Trustee with responsibility for Safeguarding: Annabelle Vaughan


If you would prefer to write, please do so to:

Designated Safeguarding Lead

Dreams Come True Charity

Ashcombe Court
Woolsack Way
Surrey GU7 1LQ


Please note: for all emergency situations please call 999


Other telephone numbers that you might find useful:


NSPCC                                                                                  Telephone 0808 800 5000

                                                                                                Freephone 24 hours




Childline                                                                               Telephone 0800 1111

Freephone 24 hours to contact a 1-2-1 counsellor or chat online


We would like to thank everyone for their continued commitment and engagement with this fundamental area of work, which allows us to create a safe environment, for delivery of dreams to our children and young people.

To read our full safeguarding policy, please download the Safeguarding Policy document here

Safer Recruitment Policy:

We are committed to safeguarding, staff and volunteers are subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including DBS and two most recent references) and a satisfactory Disclosure and Barring Service check prior to appointment in line with Safer Recruitment, along with 3-yearly renewals of DBS.

As part of their induction process staff and volunteers undertake training in safeguarding, child protection, Prevent and for those involved in recruitment - safer recruitment. With refresher training at required intervals.

To read our Safer Recruitment full policy, please download the document here

Code of Conduct:

To read our Code of Conduct, please download the document here