We know that transparency is a vital part of building trust with our supporters, fundraisers and anyone who wants to help make dreams come true. 

65p of every £1 raised is used to fulfil dreams for children and young adults with serious and life-limiting conditions. 

Annual Accounts 

You can download a copy of our annual accounts for the financial year 2020-21 here

Safeguarding, safer recruitment and Code of Conduct 

Dreams Come True regards the health, safety, and welfare of all our beneficiaries’ as one of its highest priorities. The charity recognises and fully accepts its moral and statutory duty to safeguard and promote the welfare of children and young people, and its duty to protect staff, trustees, and volunteers from unfounded allegations of abuse.To find out more about our Safeguarding Policy, our Safer Recruitment Policy and Code of Conduct please click here.

Privacy Policy 

Dreams Come True is committed to protecting your information and using it responsibly, we understand that we rely on the generosity and support of people like you. To download our Privacy Policy, please click here

Cookie Policy

We use cookies to enhance the online experience of our visitors, to better understand how our websites are used and to monitor how our advertisements perform. Please download our Cookie Policy document here

Data Protection 

Dreams Come True needs to gather and use certain information about individuals that have a relationship with or who we may need to contact.  We are committed to keeping your data safe and meeting the requirements of the Data Protection Act, please see details of our Data Protection Policy here

We are committed to delivering a high standard of service to anyone who engages with our work and are keen to hear from anyone who believes we have fallen short of the high standards that we have set ourselves. Please download our Data Protection Complaints Policy here

Feedback and Complaints 

We aim to deliver a high standard of service and are so grateful to receive the kind and thoughtful messages we do. However, when we make a mistake, it's important that we know. Learning from our mistakes to improve our service is something we strongly believe in. If you wish to make a complaint, please download our Fundraising Complaints Procedure here

Collection Bags

Please note that we ceased any activity raising funds through door to door clothing collections with partner organisation Byronswell, in March 2016.  Any current activities for clothing collections are not being undertaken by Dreams Come True or Byronswell.

If you have received a leaflet or collection bags purporting to be from Dreams Come True, we would really appreciate if you get in touch with Lynne Govus by email at: [email protected] with details of your name, address, when the leaflet was put through your letter box and intended date of collection.  We do have an active case with the Police and Action Fraud, and would very much appreciate your assistance in catching the individuals involved in this fraud.

As someone who clearly wishes to support fundraising on behalf of children and young adults with serious and life-limiting conditions, we hope that you can assist us, to ensure that these individuals are brought to justice and that funds are not diverted from those who most need them.