Annual Accounts, Policies & Procedures We know that transparency is a vital part of building trust with our supporters, fundraisers and anyone who wants to help make dreams come true. 65p of every £1 raised is used to fulfil dreams for children and young adults with serious and life-limiting conditions. Annual Accounts You can download a copy of our annual accounts for the financial year 2019-20 here Safeguarding Dreams Come True regards the health, safety and welfare of all beneficiaries’ as one of its highest priorities. The charity recognises and fully accepts its moral and statutory duty to safeguard and promote the welfare of children, young people and vulnerable adults and its duty to protect staff, trustees and volunteers from unfounded allegations of abuse. To read our full safeguarding policy, please download the Safeguarding Policy document here Privacy Policy Dreams Come True is committed to protecting your information and using it responsibly, we understand that we rely on the generosity and support of people like you. To download our Privacy Policy, please click here Cookie Policy We use cookies to enhance the online experience of our visitors, to better understand how our websites are used and to monitor how our advertisements perform. Please download our Cookie Policy document here Data Protection Complaints Policy We're committed to delivering a high standard of service to anyone who engages with our work and are keen to hear from anyone who believes we've fallen short of the high standards we set ourselves. Please download our Data Protection Complaints Policy here Feedback and Complaints We aim to deliver a high standard of service and are so grateful to receive the kind and thoughtful messages we do. However, when we make a mistake, it's important that we know. Learning from our mistakes to improve our service is something we strongly believe in. If you wish to make a complaint, please download our Fundraising Complaints Procedure here Collection Bags Please note that we ceased any activity raising funds through door to door clothing collections with partner organisation Byronswell, in March 2016. Any current activities for clothing collections are not being undertaken by Dreams Come True or Byronswell. If you have received a leaflet or collection bags purporting to be from Dreams Come True, we would really appreciate if you get in touch with Lynne Govus by email at: [email protected] with details of your name, address, when the leaflet was put through your letter box and intended date of collection. We do have an active case with the Police and Action Fraud, and would very much appreciate your assistance in catching the individuals involved in this fraud. As someone who clearly wishes to support fundraising on behalf of children and young adults with serious and life-limiting conditions, we hope that you can assist us, to ensure that these individuals are brought to justice and that funds are not diverted from those who most need them.